FAQ

Ordering

Is my payment secure?

Yes, we use secure payment methods and encryption technology to ensure that your transactions are safe.

How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track the status of your delivery.

How do I know if my order is confirmed?

After placing your order, you’ll receive a confirmation email with all the details.

How long will it take for my order to arrive?

Delivery takes about 8-14 business days

How do I know if an item is in stock?

If an item is available for purchase, it’s in stock. If out of stock, you’ll see a notification on the product page, and you can sign up for restock alerts.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact us immediately, and we’ll correct the mistake by sending you the right item.

Shipping, Returns & Exchanges

Can I exchange an item?

Yes, exchanges are allowed within30 daysof purchase. You can exchange for a different size or style.

Can I add items to my cart and check out later?

Yes, you can add items to your cart and complete your purchase later. However, items are not reserved, and stock may change.

Do you offer free shipping?

Yes, we offer free shipping on all orders with no hidden fees!

How do i get in touch?

You can email to info@sonofjohnssen.com

What should I do if my order hasn’t arrived yet?

If your order is delayed, please contact our customer service, and we’ll help track your package.

Can I place an order without creating an account?

Yes, you can check out as a guest. However, creating an account allows you to track orders and save your information for future purchases.

Can I buy products in store?

At the moment, we are an online-only store. All orders are made through our website.