general terms of conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: The period during which the consumer can exercise their right of withdrawal.
Consumer: A natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Continuous contract: A distance contract concerning a series of products and/or services, where the delivery and/or purchase obligations are spread over time.
Durable data carrier: Any medium that allows the consumer or entrepreneur to store information addressed to them in a way that future consultation and unchanged reproduction of the stored information is possible.
Right of withdrawal: The possibility for the consumer to cancel the distance contract within the cooling-off period.
Entrepreneur: A natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: A contract concluded as part of a system organized by the entrepreneur for the sale at a distance of products and/or services, where the agreement is concluded exclusively using one or more techniques for distance communication.
Technique for distance communication: A means that can be used to conclude an agreement, without the consumer and entrepreneur being physically present at the same time.
Terms and Conditions: These general terms and conditions of the entrepreneur.

Article 2 – Right of Withdrawal
The consumer has the right to withdraw from the agreement within a cooling-off period of 30 days without providing any reason. During the cooling-off period, the consumer will handle the product and packaging carefully.
If the consumer exercises the right of withdrawal, they will return the product with all delivered accessories and, if possible, in the original condition, following reasonable instructions from the entrepreneur.

Article 3 – Applicability
These general terms and conditions apply to any offer made by the entrepreneur and to any concluded distance agreement and orders between the entrepreneur and consumer.
Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the terms and conditions are available from the entrepreneur and will be sent to the consumer free of charge upon request as soon as possible.
If the distance contract is concluded electronically, the text of these terms and conditions can, in deviation from the previous paragraph, be made available electronically to the consumer in such a way that they can be easily stored on a durable data carrier. If this is not reasonably possible, it will be indicated where the terms and conditions can be reviewed electronically and that they will be sent to the consumer free of charge upon request.

Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer. The offer is non-binding. The entrepreneur is entitled to change or adjust the offer.
The offer includes a complete and accurate description of the offered products and/or services. The description is detailed enough to allow the consumer to make a proper assessment of the offer.
If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images and specifications in the offer are indicative and cannot be grounds for compensation or cancellation of the agreement.
Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the colors displayed match the real colors of the products.

Article 5 – The Agreement
The agreement is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and meets the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can make electronic payments, the entrepreneur will take appropriate security measures.

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to dissolve the agreement within 30 days without providing any reason.
The cooling-off period starts the day after the consumer receives the product or a third party designated by the consumer.
During the cooling-off period, the consumer will handle the product and packaging carefully. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product.
If they wish to exercise their right of withdrawal, they will return the product with all accessories and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the costs of returning the products will be borne by the consumer.
If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than within 30 days after the withdrawal, provided that the product has already been returned to the entrepreneur or that clear proof of return has been provided.

Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur can exclude the consumer's right of withdrawal for specific products as defined in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:

• Made by the entrepreneur according to consumer specifications.

• Clearly of a personal nature.

• Which cannot be returned due to their nature.

• Which are likely to spoil or deteriorate quickly.

• Whose price is dependent on fluctuations in the financial market beyond the entrepreneur's control.

• For newspapers and magazines.

• For media and video recordings and computer software, if the consumer has broken the seal.

• For hygienic products, if the consumer has broken the seal.

Article 9 – The Price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
In deviation from the previous paragraph, the entrepreneur can offer products or services whose prices are dependent on fluctuations in the financial market, with variable prices. This dependency on fluctuations and the fact that the stated prices are indicative will be mentioned in the offer.

Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of quality and/or usability, and the applicable laws and government regulations in force at the time the agreement was concluded.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer's statutory rights.
Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 30 days of delivery.

Article 11 – Delivery and Execution
The entrepreneur will take the greatest care in accepting and executing product orders.
Subject to what is stated in Article 4, the entrepreneur will execute accepted orders promptly, but no later than within 30 days, unless the consumer agrees to a longer delivery period.
If delivery is delayed or if an order cannot be fully or partially executed, the consumer will be notified no later than 30 days after placing the order.

Article 12 – Continuous Contracts: Duration, Termination, and Extension
Termination
The consumer can terminate a contract concluded for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time, following the agreed termination rules and with a notice period of at most one month.
The consumer can terminate a contract concluded for a fixed period, which involves the regular delivery of products (including electricity) or services, at any time, at the end of the fixed period, following the agreed termination rules and with a notice period of at most one month.

Article 13 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within seven working days after the start of the cooling-off period, as referred to in Article 6, paragraph 1.
If the agreement involves the provision of a service, this period begins after the consumer has received confirmation of the agreement.

Article 14 – Complaints Procedure
Complaints regarding the execution of the agreement must be submitted fully and clearly within seven days after the consumer has noticed the defects.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt.

Article 15 – Disputes
Dutch law applies to agreements between the entrepreneur and the consumer to which these terms and conditions apply, even if the consumer resides abroad.